Contact

Get in Touch

We'd love to hear from you. Whether you have a question about an order, need personalisation help, or want guidance choosing the perfect gift — we're here.

Contact Details

Hours

Monday – Friday: 9am – 5pm
Weekends & Bank Holidays: Closed

Messages received outside these hours will be picked up the next working day.

Studio Location

Thread & Gift, Riverdale Road, Erith, United Kingdom
Please note: this is our creative studio, not a public retail space.

Order & Delivery Queries

If your message relates to an existing order, please include your order number and the name on the order. For faulty items, a photo helps us resolve things quickly.