Shipping policy
Thread & Gift – Shipping Policy
We want your order to arrive safely, promptly, and beautifully packaged. Below you’ll find everything you need to know about how we ship, deliver, and handle your items.
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1. Processing Times
Every order is prepared with care in our Erith studio.
- Personalised items: Usually dispatched within 2–4 working days
(may extend slightly during busy periods).
- Non‑personalised items: Typically dispatched within 1–2 working days.
If there is ever a delay, we’ll let you know straight away.
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2. Delivery Options
We offer a range of delivery options at checkout, including standard and tracked services.
Delivery times vary depending on your location and the courier, but most UK orders arrive within 2–5 working days once dispatched.
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3. Shipping Costs
Shipping costs are shown clearly at checkout.
Some products include postage within the price, and this will be stated on the product page.
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4. Order Tracking
If your order is sent via a tracked service, you’ll receive a tracking link once your parcel has been dispatched.
If you need help with tracking, email us at support@threadandgift.co.uk and we’ll assist you.
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5. Delivery Issues
If your parcel is delayed, missing, or arrives damaged:
- Please contact us at support@threadandgift.co.uk
- Include your order number and any relevant photos
- We’ll work with the courier to resolve the issue quickly
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6. Incorrect Addresses
Please double‑check your delivery details at checkout.
Thread & Gift cannot be held responsible for parcels delivered to an incorrect address provided by the customer. If a parcel is returned to us, we can resend it once additional postage is paid.
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7. International Shipping
If you plan to ship outside the UK, please contact us before ordering. We’ll confirm availability, pricing, and estimated delivery times.
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8. Pre‑Orders & Seasonal Demand
During peak periods (Christmas, Father’s Day, etc.), processing and delivery times may be slightly longer. We’ll always communicate clearly if delays occur.
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9. Lost Parcels
A parcel is considered lost only once confirmed by the courier. At that point, we will offer a replacement or refund.