Contact information

Thread & Gift – Contact Information

We’re always here to help. Whether you have a question about an order, need support with personalisation, or simply want guidance choosing the perfect gift, you can reach us using the details below.

---

📧 Email Support

For all enquiries, please email:

support@threadandgift.co.uk

We aim to respond within 1–2 working days.

---

💬 WhatsApp Business

For quick questions, order updates, or general support, you can message us on WhatsApp:

+44 7481 933294

(Perfect for fast replies and simple queries.)

---

📍 Studio Location

Thread & Gift

Erith, United Kingdom

Please note: this is our creative studio, not a public retail space.

---

🕒 Customer Service Hours

Monday–Friday: 9am – 5pm

Weekends & Bank Holidays: Closed

Messages received outside these hours will be answered the next working day.

---

📦 Order & Delivery Queries

If your message relates to an existing order, please include:

• Your order number
• The name on the order
• Any relevant photos (for faulty items)

This helps us resolve your query quickly and smoothly.

---

🤝 We’re Here to Help

We pride ourselves on warm, friendly customer care. Whatever you need, just drop us a message — we’ll look after you.