Terms of service
Thread & Gift – Terms of Service
Welcome to threadandgift.co.uk. By using our website, placing an order, or interacting with our services, you agree to the following Terms of Service. Please read them carefully.
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1. About Us
Thread & Gift
Erith, United Kingdom
Email: support@threadandgift.co.uk
We create personalised gifts, clothing, and soft‑luxury accessories designed to bring joy, comfort, and meaning to everyday moments.
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2. Using Our Website
By accessing our website, you agree to:
- Use the site for lawful purposes only
- Not attempt to disrupt or misuse the website or its content
- Respect our intellectual property rights (see Section 8)
We may update or modify the website at any time without prior notice.
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3. Ordering & Personalisation
When placing an order, you agree that:
- All personalisation details provided are accurate and final
- You have checked spelling, dates, names, and any custom text before checkout
- Personalised items are made specifically for you and cannot be changed once production begins
If an error occurs due to incorrect information provided by the customer, Thread & Gift cannot accept responsibility.
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4. Pricing & Payment
All prices on our website are shown in GBP (£) and include VAT where applicable.
We reserve the right to update prices at any time. Payment must be completed at checkout before your order is processed.
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5. Shipping & Delivery
We aim to dispatch orders promptly, but delivery times may vary depending on location, carrier delays, or seasonal demand.
Once your order has been shipped, responsibility for delivery transfers to the courier. We will assist with tracking or delivery issues where possible.
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6. Returns & Refunds
Our returns policy is as follows:
- Personalised items: Returns accepted only if defective. No returns for spelling mistakes or incorrect details provided by the customer.
- Underwear & socks: No returns or exchanges for hygiene reasons.
- All other items: Must be returned in as new condition within 30 days.
Full details can be found in our Returns & Refunds Policy.
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7. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact support@threadandgift.co.uk within 14 days of delivery. We will arrange a replacement or refund once the issue is confirmed.
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8. Intellectual Property
All content on threadandgift.co.uk — including product designs, images, branding, text, and graphics — is owned by Thread & Gift.
You may not copy, reproduce, distribute, or use any content without written permission.
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9. Privacy & Data Protection
We take your privacy seriously. Your personal information is used only to process orders, provide customer support, and improve your experience.
For full details, please refer to our Privacy Policy.
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10. Limitation of Liability
Thread & Gift is not liable for:
- Losses caused by incorrect personalisation details provided by the customer
- Delays caused by third‑party couriers
- Indirect, incidental, or consequential damages arising from use of our website or products
Our liability is limited to the value of the order placed.
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11. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will always be available on our website. Continued use of the site indicates acceptance of any changes.
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12. Contact Us
If you have any questions about these terms, please reach out to us at:
support@threadandgift.co.uk